Terms & Conditions

Terms and Conditions are subject to change. These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website, e-mail or/ and by telephone. 

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ENTIRE AGREEMENT

 

Acceptance of orders is based on the express condition that buyer agrees to all of the terms and conditions contained herein. Acceptance of delivery by buyer will constitute buyer’s assent to these terms and conditions. These terms and conditions represent the complete agreement of the parties, and no terms or conditions in any way adding to, modifying, or otherwise changing the provisions stated herein, shall be binding upon manufacturer unless prior written approval is signed and approved by an officer of manufacturer. No modification of any of these terms will be affected by manufacturer’s shipment of goods following receipt of buyer’s purchase order, shipping request or similar forms containing printed terms and conditions conflicting or inconsistent with the terms herein.

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FORCE MAJEURE

 

All quoted completion and delivery dates are estimates only. V Luxury shall not be liable for delays in completion, shipment, or default in delivery for any reason of force majeure or for any cause beyond Manufacturer’s or V Luxury's reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws,
(a) Manufacturer’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Manufacturer or others, (e) fire, flood or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in Manufacturer’s performance due in whole or in part to any cause beyond Manufacturer’s reasonable control, Manufacturer shall have such addi- tional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

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PRODUCT FEATURE

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1. The Seller reserves the right, without prior notice, to discontinue products or change specifications on products

2. All finishes are applied by hand and may vary in colour, tone and character. While we will make every effort to match the finish, no guarantee can be made of an exact match. V Luxury does not guarantee that finishes will neither fade or oxidise throughout time.

3. V Luxury makes every effort to accurately display the attributes of the Products, including applicable colours on its website. However the actual colours and textures displayed may depend on the user’s device, and V Luxury cannot guarantee that such device will accurately display the same exact colours and textures.

4.  Due to the nature of  manufacturing processes, techniques and selection of materials, certain products may exhibit slight variations, minor marks, pitting, porosity and/or colour anomalies. Many wood, stone and metal materials and finishes may vary in color, veining, tone and character. It is considered to be part of their natural beauty.

5. All of the Seller’s drawings, descriptive matter, weights, dimensions, descriptions and illustrations contained in the its catalogues, price lists or advertisements are close approximations only and intended to give a general description of the goods. Furniture and lighting pieces are handmade, and therefore are subject to slight variations.

6. All upholstery products can have up to 5cm/1.97in variation due to the handmade process of  production. V Luxury will not accept custom dimension requests with less than 10cm/3.94in difference from the standard product, or claims regarding dimension variations under 5cm/1.97in.

7. The Seller does not guarantee fabrics, dyed or natural, from fading. The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness.

8. V Luxury is free to apply any design changes without prior notice. Images on the catalogue or website may vary from the final product.

9. V Luxury ships its lighting products without bulbs to North America and other countries that use 110-120V outlets.

10. For lighting pieces plugs and switches are included and in accordance with the standards of the country to which the product is destined. Any other controls, such as dimmer controls are not included. 

11. Standard halogens bulbs are supplied, free of charge, in every product. However, V Luxury will not be liable for any malfunction of these components during their lifespan. We offer warranty for every lighting fixture but cannot offer warranty for the bulbs since V Luxury isn’t the manufacturer. 

12. Mattresses are not included on our beds.

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PRODUCT CUSTOMISATION

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1. V Luxury has the ability to customise existing products or new products to meet contract specifications - all situations that require custom designs are subject to an upcharge. Special pricing based on quantity and features will be provided upon request for all customised products - decision will be made on a case-by-case basis and the Buyer will be notified of any respective fees.

2. V Luxury reserves the right to upcharge by up to 20% of any product with gold, nickel, black nickel or copper finishes apart from its standard metal ones.

3. V Luxury reserves the right to upcharge by up to 20% of any product with real leather apart from its standard ones.

4. V Luxury reserves the right to upcharge by up to 10% of any product with synthetic leather.

5. V Luxury reserves the right to upcharge 75€/$90 per colour to any product which uses a RAL colours apart from its standard lacquered ones.

6. V Luxury is able to provide all lighting pieces with LED bulbs instead of halogen bulbs. 20€ are charged per each LED bulb.

7. Before any order, V Luxury is free to charge a design fee for more extensive drawings or renders the Buyer may request for customised products. These fees are non-refundable once paid for and will be deducted on the final cost of the order.

8. Should any product need extensive and more detailed customisation, V Luxury will only proceed to the prototyping phase once any technical drawings of such customizations have been signed by the Buyer.

9. Any customization regarding specific dimensions or finishes will require special pricing based on product quantity and features. In such cases, additional design fees may apply. This will be determined on a case-by-case basis at which time the Buyer will be notified of any said fees.

10. For pieces with custom specifications the Seller reserves the right to extend the listed lead time.

11. Custom orders are not returnable under any circumstances

12. V Luxury reserves the right to upcharge by up to 20% if marble is not standard

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CUSTOMER’S OWN MATERIAL/LEATHER (COM/COL)

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1. Fabric quantity requirements are based on a standard width of 1,40m/55.11in for plain fabrics. If the Buyer’s fabric has a different width or contains a pattern, V Luxury must be notified in order to provide the Buyer with the exact required fabric quantity.

2. If the pattern requires matching, V Luxury must be notified of the repeating patterns for a calculation of additional  yardage/meters required and/or additional charge for matching.

3. The Buyer is responsible for advising V Luxury in writing of any specific requirements to special alignment, placement of or detail, front or back of the COM/COL. Otherwise COM/COL will be applied according to the upholsterer’s guidelines based on the standard model.

4. The Buyer is responsible for the fabric costs and all export fees.  V Luxury does not accept any fabrics if the charges are applied to the addressee.

5. V Luxury is not responsible for COM/COL orders, when the fabric features put into question the quality of the final product.

6. A complete copy of the COM/COL Form must be submitted with the pro forma together with the fabric/leather to V Luxury to avoid delays caused by lack of identification (read more at LEAD TIMES).

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Handmade Rugs & Materials

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All rugs are handmade and we carefully ensure that the description and specification of our rugs are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, as the color reproduction of the products is a close representation and once that a slight variation in colors and size may occur from dye lot to dye lot, we cannot accept any responsibility for any variation in color caused by the browser software, screen or computer system used to view the products.

Wool, Botanical silk, viscose and linen rugs are made of natural fibers and as with all natural products, a slight deviation in texture and color may occur from dye lot to dye lot. Where exact color match is required, please advise our customer service department and we will forward a cutting from actual production for customer approval prior to shipment. When placing the order, customers should request a water proofing treatment in order to preserve the rug’s original quality and extend its durability.

Botanical silk, viscose and linen have some specific features. One of them is the different color effect that it presents, especially when it is a plain carpet. Along the surface of the carpet, slight variations of color occur (similar to what occurs with velvet), which gives a different effect depending of the side view. This does not constitute a defect; this is simply a characteristic of these cellulosic raw materials. During the first months it is normal that pilling may occur. This is not a manufacturing defect; it is another common characteristic of this type of fibers. The quantity of the pilling will start diminishing after some weeks of use and it does not affect in any aspect the carpet’s resistance, aspect and quality. To help your rugs remain in good conditions, please request our Clean & Care instructions.

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Rugs Warranty 

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The warranty period for rugs purchased  from V Luxury is one (1) year from the date of purchase.

This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

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PRICES

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1..We reserve the right, without prior notice, to discontinue products or change specifications and prices on products;
2. Prices always refer to a single unit and VAT is  not included in the price. Legal tax and fees must be subsequently added to the price;
3. Bathrooms, wash basins, free stands are sold without taps. But we can quote the model in the images.
4. The prices  do not include shipping, handling charges or assembly service;
5. Specifically, on Upholstery items, the price includes the standard fabric; in case a different fabric form is required, the client should contact V Luxury to enquiry the price;
6. All pricing is determined by qualification of customer;

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PACKAGING

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1. Packaging is always included in our price;
2. When mandatory the use of wooden box the client should instruct when placing the order;
3. If the client requires specific packaging, it will be charged accordingly.

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LEAD TIMES

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1. All quoted completion and delivery dates are estimates only.
2. Production lead time is between 4 to 10 weeks for standard products, with exceptions. Delivery time is not included.
3. For selected standard products; for products with taps, clic clacs and siphons; for products with custom specifications; or for orders of large quantities, V Luxury reserves the right to agree with the client on a different lead time.
4. Lead time for orders with COM products only start once the fabric arrives at our office and is properly identified.
5. All fabrics must be identified with the proper document.
6. V Luxury is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the client.
7. V Luxury is not responsible for delay in production time if there is failure in submitting the confirmation (receipt) of the transfer.

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SHIPPING POLICY

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1. Shipping costs are not covered in the basic price of an item.

2. For shipping quotations please contact V Luxury at  info@valdoluxury.com.

3. Whenever the Buyer chooses to transport the product(s) by their own method or means, V Luxury will be free of any charges or responsibility over events that might occur after the goods come out of the warehouse.

4. If the transportation is arranged by V Luxury, it will be charged separately from the products’ value. Please note that all transportation services require the receiver of the good to verify their status with the carrier upon delivery.

5. Shipment arranged by V Luxury includes door-to-door, drop off service only. Delivery personnel are limited to delivering to physical shipping address only. The personnel is not permitted to handle, uncrate, or remove any packaging or materials. Should the Buyer request a specific method of shipment beyond the mentioned shipping method of the Seller, the Buyer is subjected to all additional costs of additional services.
   5.1 Additional services would include, but are not limited to: air freight, special handling, and/or white glove services.

6. According to the existing conventions (CMR (1956), Warsaw (1929)/Montreal (1999), Brussels (1924), CIM (1970, the recei- ver shall verify the goods conditions with the carrier on the receipt and keep the package. POD (Proof of Delivery) must be signed by the receiver. In case of apparent damage, the receiver must open the goods in front of the carrier and mention the damages on POD. The receiver should keep the products in the final destination and save the packages. In case of no appa- rent damage, the receiver must mention on POD - ‘received the goods but conditions will be checked’.

7. All items must be inspected for damage prior to signing the Proof of Delivery (POD). Therefore, responsibility for damage occurring in transit is the Buyer’s responsibility and all claims for freight damage must be made within 48 hours after reception. V Luxury will not accept any claim on merchandise after a 48-hour period. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged crates/packaging until claim with carrier is settled. Signature of receipt by Buyer’s agent or employee constitutes full acceptance of all packages stated on the bill of landing or electronic clipboard in as is condition. The Buyer is responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of the Buyer’s deposit. The refusal of damaged merchandise in no way relieves the Buyer of responsibility for payment of goods. The Seller shall not be liable for delay in shipment for any cause, nor shall any delay entitle the Buyer to cancel or refuse delivery of any order that has been shipped. V Luxury will not honour any claims without a formal written claim and photos of damages of the product, crate and packaging.

8.  Damages that are caused by the Freight Carrier and occurred during transit  are not the responsibility of V Luxury. It is the receiver’s responsibility to inspect items received upon delivery to ensure proper measures can be taken to file a claim with the Freight Carrier.

9. 8.1. Every package will come equipped with a TiltWatch that measures the degree of which the package was tilted during transit to the addressee. Excessive tilt, above 30o, is responsibility of the Freight Carrier. The adressee is responsible for opening the package in the moment of the delivery, check the TiltWatch and report it right away in the POD (proof of delivery). Provide photographical evidence within a month of delivery to V Luxury so it can solve the delivery damage claim with the Freight Carrier, as well.

10. Should any of these terms not be followed by the Buyer and should V Luxury have photographical evidence of the items before shipping in good conditions, claims over such items will not be accepted by V Luxury.

11. V Luxury will not be liable for any damages resulting from handling, loading or unloading by persons acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.

12. V Luxury reserves the right to charge an extra 10% of the transportation price if the Buyer postpones the expedition within 3 days or less prior to the agreed departure date.

13. For orders with a final destination outside the European Union, V Luxury reserves the right to issue the DU (export document) which has a cost of 80€/99$ per invoice. Any other transport/export documents must be required by Buyer. V Luxury is free of any responsibility if those documents are not required by Buyer in a useful time.

14. Any shipments returned to Seller as a result of Buyer’s unexcused delay or failure to accept delivery will require Buyer to pay all additional costs incurred by Seller including storage fees.

15. When the Buyer’s order is nearing completion, V Luxury will notify them so shipment can be arranged.

16. All products are carefully packed and inspected prior to shipment.

17. The refusal of damaged merchandise in no way relieves the purchase of responsibility for payment of goods. V Luxury is not responsible for goods loss or damage during the shipping time.

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PRODUCT WAREHOUSE & STORAGE FEES 

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1. V Luxury reserves the right of applying a storage fee for all PRODUCTS that remain in the shipping warehouse for more than 15 (fifteen) working-days since the notification that the final balance is due, and/or shipping arrangements have not been made within 5 (five) working-days after CUSTOMER being informed that the order is ready to dispatch. 
2. Storage fees may be applied per m2. The charge will be compounding weekly either in the Portuguese or in the US warehouse. 
3. The fees are as bellow stated:
3.1) Minimum weekly storage value per m2 for an area up to 50 m2 (€/m2) = € 135.00 (one hundred and thirty-five euros);
3.2) Weekly storage value per m2 for an area greater than 50m2 and less than or equal to 100 m2 (€/m2) = € 2,75 (two euros and seventy-five cents);
3.3) Weekly storage value per m2 for an area greater than 100m2 and less than or equal to 150 m2 (€/m2) = € 2,80 (two euros and eighty cents);
3.4) Weekly storage value per m2 for an area greater than 150m2 and less than or equal to 200 m2 (€/m2) = € 2,90 (two euros and ninety cents);
3.5) Weekly storage value per m2 for an area greater than 200m2 and less than or equal to 250 m2 (€/m2) = € 3,00 (three euros); 3.6) Weekly storage value per m2 for an area greater than 250m2 (€/m2) = € 2,90 (two euros and ninety cents). 
4. Orders that accrue storage fees cannot be released until the fees and/or the remaining balance are paid. If the order extends 1 (one) month after the CUSTOMER was informed that the order is ready to dispatch, the CUSTOMER consents to release the order to V Luxury stock, and the 50% order deposit is lost. In case the order is paid in full, a credit note will be issued: 60% for standard orders and 50% for custom orders.

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WARRANTY & DAMAGE CLAIMS 

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1. V Luxury shall be liable for material defects in accordance with the applicable legal provisions. Additional warranty from V Luxury's suppliers’ is only applicable if stated in the respective article invoice.  
2. Proving that any damage in the piece caused by quality requires replacement, V Luxury compromises to exchange the damaged part or complete product(s) within a period agreed with the CUSTOMER. It is MANDATORY that V Luxury collects the damaged part or complete piece(s) to replace it by new one(s).  
3. Every claim is assessed case-by-case by V Luxury Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to V  Luxury Customer Care service (at info@valdoluxury.com) within 2 (two) working days after the reception of the products. After this period, V Luxury reserves the right to decline any responsibility on the conditions of the goods.  
4. V Luxury strongly advises CUSTOMERS to verify firstly if damages are perceptible on the package, and then verify all crates upon delivery in order to check for unconformities in the conditions of the goods.  
5. The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.  
6. If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. V Luxury shall not be liable in any way for the replacement, acquisition, or any other costs related with the replacement of the original boxes or crates.  
7. Damaged products being returned must be in the condition in which they were received by the CUSTOMER. The products must be well accommodated to avoid extra damages. The CUSTOMER must not attempt to modify, handle, install or repair them.  
8. V Luxury compromises to offer the client a solution proposal within 5 (five) working days of the claim registration and after all information requested by the Customer Care is provided by the CUSTOMER.  
9. The CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims must be accompanied by photographic and/or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.  
10. V Luxury ensures the repairing or replacement of the components detailed in the claim submission form if it is assessed that the damage is V Luxury's responsibility. V Luxury strongly advises to storage the products in good conditions. All other damages not included in the claim submission will not be covered under V Luxury warranty, and may be subjected to an upcharge.  
11. V Luxury reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address. Any transportation of the product from destination to a second location will forfeit any transportation damage claim.  
12. When claims occur, V Luxury exchanges information with the CUSTOMER of the related purchase. V Luxury reserves the right to not share information or deal with other entities or persons besides the CUSTOMER. 
13. V Luxury reserves the right to decline responsibility if: a. The claim is presented after the 2 (two) working day period, or is not accompanied by the mandatory information mentioned in 5 (five) working days; b. The claimed products were altered out or any way tempered with, either by the client or by a third party, without V Luxury consent; c. The products show clear signs of regular use. 

14. There are no warranties with all Bathroom products. When issues arise, V Luxury reserves the right to determine whether a replacement or repair is most appropriate.

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SHIPPING CLAIMS 

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1. Claims for defects as a result of the shipping process handled by the CUSTOMER, are not covered under V Luxury's warranty. V Luxury is not responsible for a CUSTOMER’s own or third party freight damage and claim. In these cases, V Luxury is committed to finding a suitable solution with the CUSTOMER.
2. In the case of EXW shipping, V Luxury is not liable for damage sustained in transit cargo. In the case of DAP/DDP/DAT shipping, please note that before signing the merchandise delivery document, the CUSTOMER is required to confirm if the package has any perceptible damages. If damages are perceptible on the package, the CUSTOMER should mention “subject to verification” on the POD (Proof of Delivery) in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy. 
3. When on behalf of V Luxury, should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Failure to report, or to provide written claim for any damage or loss within 2 (two) working days of the delivery will automatically release V Luxury for any liability for damage sustained in transit cargo. 
4. The CUSTOMER may claim warranty on defects that result from mishandling in the shipping process, up to 2 (two) working days after receiving an order. As a result, the CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims related to shipping, must be accompanied by the signed POD (Proof of Delivery), photographic or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.

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RETURN AUTHORISATION

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1. V Luxury does not accept returns. It is within our sole discretion as to whether to accept returns of merchandise. Do not attempt a return without first having obtained a V Luxury written authorisation. V Luxury will not accept returns without prior written authorisation.
2. Items returned without our prior authorisation will be refused at buyer’s expense.

3. Returned items must be in their original condition and packaging, and the Buyer shall prepay and be liable for all charges regarding the shipping of returned goods, including insurance.

4. The 50% non-refundable deposit will be kept on all returns of merchandise.

5. Custom items are not returnable under any circumstances.

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ORDER CANCELLATION

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1. Orders are not cancellable nor returnable after 5 working days since the 1st payment of the order. If the order is canceled within the 5 business days allowed, the amount already paid will be credited to the same entity that placed the order.

2. Changes in orders, returns or cancellations require prior written approval from V Luxury. In every other aspect (delay, client indecision, loss of projects, etc) the amount paid to V Luxury will not be refunded or credited as Credit Notes, and the Buyer will lose any right to the merchandise. Such orders will be subject to change, cancellation or stocking fees up to 40% of the net selling price.

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CONTRACT / HOSPITALITY ORDER

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V Luxury has the ability to customise existing products or new products to meet contract specifications. These orders

will necessitate special pricing based on quantity and features. Please contact V Luxury for contract quotes.

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PAYMENT CONDITIONS

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1. Standard Product requires a 50% advance payment to start production.

2. Custom-made Product requires a 100% advance payment to start production.

3. If the order contains pieces considered standard and pieces considered custom-made product, it will be requested 50% of the value of the standard pieces to initiate production. In the case of custom made product, it will be requested 100% of the value to initiate production.

4. The production starts only after V Luxury has confirmed that advanced payment value has been received. The payment must be made by account transfer (in GBP and the confirmation (receipt) of the transfer must be sent along with the signed invoice by email (info@valdoluxury.com).

5. The lead time starts counting on the day the order proceeds to production.

6. Lead time: 6 weeks (FOR STANDARD PRODUCTS, DOES NOT INCLUDE SHIPPING TIME, see also LEAD TIMES).

7. The remaining amount must be paid until 3 days before the expedition date. V Luxury reserves the right to postpone the expedition date until full payment is received and confirmed.

8. All products are V Luxury's property until the payment is fully received ad confirmed.

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SAMPLES

V Luxury has samples available of all its standard finishes, for hard case and fabrics. If the clients wishes to acquire any of the finishes they should contact, via email info@valdoluxury.com in order to purchase them.

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CLEAN & CARE

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1. LEATHER: The leather is a soft porous material that can easily absorb liquids and oily substances. Avoid saturating the leather with liquids for a long period. Take care of the leather with a gentle and light cleaning. It is a natural, “living” matrial that needs to move naturally. We recommend that stained or dirty leather being cleaned by professionals.
2. TEXTILES: The cleaning of the textiles should be vacuum or by brushing lightly. They should be kept away from direct sunlight. Rotate and reverse pads when cleaning for an even strain. High pile fabrics may lose their initial height, to avoid this; we recommend a gentle steam cleaning to return it to its initial shape. In the case of brushed ones, they should be brushed by a soft hairbrush. Cleaning with water or cleaning solvents may cause tissue discoloration. We recommend that stained or dirty fabrics being cleaned by professionals.
3. METALS: Never use alcohol or detergents on metals. Use only thin cotton or extra soft cloths. We recommend that stained metals to be cleaned by professionals.
4. POLISHED METALS: The polished metals should be cleaned with a damp cloth. Do not use ointments or commercial waxes directly on the materials as they may scratch or damage the finish. The products we recommend are Brasso, Simichrome or Flitz. These can be used without inflicting damage on our products, unless the surface has a wax coating, these polishes will remove the wax isolating the metal.
5. TIMBER AND LACQUERS: Woods and lacquered bring depth and beauty to the products. Even being protected with varnish and other finishes they are susceptible to erosion. The items should only be cleaned with a soft cloth. Do not use commercial ointments or waxes. Wood and lacquer should not be close to heaters or air conditioners to avoid excessive drying or exposure to moisture. Avoid extreme humidity changes at home; as extremely dry air can cause damage to the wood and crack the lacquer. Do not place hot or damp objects directly on the wood. Rubber and plastics placed on the woods can also damage the material. We recommend that stained or dirty wood, as well as lacquered, being restored and recovered by professionals.
6. MARBLES: Clean with normal neutral detergents with low alkaline content. We do not recommend the use of aggressive products such as anti-lime, acids, abrasives, degreasers, alcohol.
7. ALL MATERIALS: For any product that is damaged or excessively worn professional help should be sought.

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Hardware Handles Clean & Care

 

The look of bronze, brass and aluminium will always change with time and weather conditions all over the world, the proximity to water and sea will affect deeply the surface.
We recommend:
Do not use any type of detergents, if the piece is wet, dry it as quickly as you can.
The polished ones, you can use a smooth cloth ONLY.
Do not use cleaning products, you may damage the handle surface.
For the brushed and aged ones use only a smooth brush.

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